Refund Policy

This policy covers what businesses pay Zlotrak Ltd for using Marketzlot Stores. It does not cover refunds between a store and its customers — each store sets its own return and refund policy and handles its customers' refunds.

Plan charges (subscriptions)

• Paid plans are paid in advance for 1, 3, 6 or 12 months. They don't renew automatically; if you don't renew, your store moves to the free plan at the end of the paid period, and you keep the paid features until then.
• We don't give refunds or credits for unused months or part of a month, for unused features, or if you forget to cancel — except as below.

When we do refund

• Charged by mistake, for example a duplicate charge or a charge after you cancelled: we refund it in full.
• Platform not working: if Marketzlot Stores was unavailable for more than 72 hours in a row because of a problem on our side, we credit or refund that month's plan charge on request.
• First paid month: if you upgrade for the first time and ask within 7 days, and haven't used the paid features significantly, we refund that first month.
• Where the law where you are based gives you a right to a refund.

Platform fees on sales

The platform fee on an online sale is taken when the customer pays. If you later refund that customer, the platform fee is not returned, because the platform processed the sale. If a sale was refunded because of an error on our side, we will return the fee.

Payment providers (Flutterwave, Stripe) charge their own processing fees, which they may not return on refunds; those are covered by the provider's terms.

How to ask

Email support@example.com with your store name, the charge and the reason within 30 days of the charge. We aim to reply within 5 working days. Approved refunds go back to the original payment method and usually arrive within 5–10 working days, depending on your bank or provider.